Refund policy

Shipping Perk: Enjoy FREE standard shipping when you order a MAXPRO SC—available exclusively for deliveries to the 48 contiguous states and Washington, D.C. For US orders without a MAXPRO SC or shipments to non-contiguous states and territories, a shipping fee will apply based on order value.

30-Day Return Policy*

Your satisfaction is guaranteed. MAXPRO Fitness, LLC offer’s a 30-day, money-back guarantee*, should you not like your product for any reason, as long as, it is returned in its original packaging without damage.

Please note: You could incur up to a 50% fee if your order is damaged or missing items. This will be at the discretion of MAXPRO Fitness. In order to protect both you and MAXPRO, we will require you to send a photo of your items to MAXPRO prior to shipping them back.  

Simply contact our Customer Care Team at info@maxprofitness.com for instructions on getting the process started and obtaining a Return Merchandise Authorization (RMA) number. The refund is less all shipping, handling, duties & taxes to or from MAXPRO.

Your 30 days begins the day your order is received.

This policy applies to new* products purchased directly from MAXPRO FitTech, Inc. If you purchased a MAXPRO fitness product from a retail store, please refer to the store return policy.

MAXPRO FitTech, Inc. accepts returns of merchandise only under the following conditions.

• You must receive a RMA number from MAXPRO™ FitTech, Inc. before shipping the product to us.

 

• The merchandise must be returned within the Satisfaction Period specified.

 

• Products returned without a RMA number will not be refunded or credited and may be discarded.

 

• Please be sure to retain a tracking number.

 

• Your return shipment must be postmarked no later than two (2) weeks after we have provided your RMA number.

 

• Products must be returned undamaged in suitable packaging (preferably original cartons).

 

• Failure to comply will affect your refund. Missing or damaged items could incur a fee subtracted from your refund. For more information on this, please contact our customer care team at info@maxprofitness.com.  We will inform you of anything missing prior to subtracting any missing item or damage from any refund.

 

• All items must be in original condition with all accessories and materials included.

 

• Refunds do not include shipping and handling or assembly fees. 

 

• Once your merchandise is received, while we strive to shorten this as much as possible, processing could take up to 2 weeks.  Once fully processed, your refund will be triggered and you will receive an automated notification.  It could take up to 7-10 business days, depending on your financial institution, for the credit to show on your statement.
  
  
• The product is new and was not purchased as an open-box product or a base model. All open-box products and base model products are final sale and returns will not be accepted.

Shipping Policy: Confirmed Deliveries

At MAXPRO, we strive to ensure that your orders are delivered safely and securely. However, we have established the following policy regarding packages marked as "delivered" by the carrier but reported as not received by the customer:

1. No Replacements or Refunds for Confirmed Deliveries

   • MAXPRO does not provide replacements or refunds for packages that the carrier confirms as delivered but are reported as missing by the customer.

2. Carrier Case Assistance

   • In such cases, MAXPRO will open an investigation with the carrier to help locate the package.
   • The resolution of the carrier's investigation will determine further steps.

3. Customer Responsibility for Securing Delivery

   • Customers are responsible for selecting specific shipping options or providing delivery instructions if they have concerns about package theft or delivery reliability in their area.

4. Case-by-Case Resolution

   • MAXPRO will review each case individually to explore possible solutions and assist customers to the fullest extent possible.

This policy ensures fairness while allowing us to work with carriers to address delivery issues effectively. If you have specific concerns regarding the security of your delivery, please contact our support team prior to shipping.

Unauthorized Returns

MAXPRO FitTech, Inc. defines an unauthorized return as any merchandise returned to our facilities without a valid and current RMA number issued by MAXPRO FitTech, Inc.. Failure to properly mark packages with a valid RMA number, or allowing an RMA number to expire, will cause MAXPRO Fitness, LLC to consider a return unauthorized. Any merchandise returned without a RMA number will not be subject to a refund or credit and MAXPRO FitTech, Inc. may discard the product. The customer assumes all risk, shipping,  and handling charges for any unauthorized return.

Order Cancellation Policy

Your order begins processing as soon as you click the "Submit" button. After submission, it may be possible to cancel your order by calling us directly at 1-773-GOMAXGO (1-773-466-2946) or emailing us at info@maxprofitness.com. Once the inventory has been allocated to your order, it cannot be canceled.

IMPORTANT: Any attempts to cancel your order after it moves into the shipping process does not guarantee the order will not be shipped.

If you change your mind about the order or we are unable to stop your order, you can return any unwanted items in accordance with our return policy.

*Return Policy is only for NEW MAXPROs. Open-box/Refurbished/Base MAXPROs are not eligible for a return. 

*Only applicable for orders in the US.