Shipping policy
Standard shipping is FREE for all orders to the 48 contiguous states and Washington DC and for a fee, based on order value, to the non-contiguous states and territories.
Shipping Policy: Confirmed Deliveries
At MAXPRO, we strive to ensure that your orders are delivered safely and securely. However, we have established the following policy regarding packages marked as "delivered" by the carrier but reported as not received by the customer:
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No Replacements or Refunds for Confirmed Deliveries
- MAXPRO does not provide replacements or refunds for packages that the carrier confirms as delivered but are reported as missing by the customer.
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Carrier Case Assistance
- In such cases, MAXPRO will open an investigation with the carrier to help locate the package.
- The resolution of the carrier's investigation will determine further steps.
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Customer Responsibility for Securing Delivery
- Customers are responsible for selecting specific shipping options or providing delivery instructions if they have concerns about package theft or delivery reliability in their area.
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Case-by-Case Resolution
- MAXPRO will review each case individually to explore possible solutions and assist customers to the fullest extent possible.
This policy ensures fairness while allowing us to work with carriers to address delivery issues effectively. If you have specific concerns regarding the security of your delivery, please contact our support team prior to shipping. Shipping is only valid in the United States.
