When is my order shipping?

Posted 9/9/2020
*Please note: we will post here if there are any changes to your ship timing. If you are reading this and it is the most recent update then we do not have any new information or changes.  


Posted 8-17-2020

To our MAXPRO Community. Please see the following shipping update:

For our US and Canadian Orders:

In light of our recent concern regarding excessive cord shedding and our subsequent announcement (here), we have decided to postpone shipment of product that was due to ship from our Detroit warehouse, in order to replace all of the cords with the more durable Dyneema (UHMPE) cords.

What does that mean for you?

Most orders placed before May 8 have shipped. If you ordered after that May 8th date your order will be shipped with the improved cords starting mid-September to complete all presale and reservations to date.  As always, we will keep you updated as we receive more information. Presale pricing will continue up until these begin shipping in mid-September. 

International Orders:

All international orders placed before 4/8 will ship out as planned (these are actively shipping now and will continue to ship out. You will receive a tracking number once your order has shipped). We are unable to stop these orders for the cord rework as they are already in process of shipping or in transit. We ask that you read the cord announcement (here) and let us know if you notice excessive shedding after 2-3 weeks of using your MAXPRO.

All international orders placed after 4/8 will have the new cord- accurate shipping information will be posted in about 2 weeks.

We know that this delay in shipping may be frustrating, but our aim is to provide the highest quality product and the best product experience right out of the box.

If you have any questions or concerns, please do not hesitate to contact us at customerservice@maxprofitness.com. Thank you for your understanding as we act quickly to resolve any and all technical issues associated with this new product launch.


Posted 8-2-2020

We hope the below shipping update lends some clarity to our customers around the world that have not yet received their MAXPRO orders.

SO FAR TO DATE

*All US and Canadian Kickstarter and Indiegogo orders have shipped. (THANK YOU TO OUR EARLIEST SUPPORTERS!!)

*All US and Canadian orders placed prior to 4/20 have shipped.

(FYI, Mexico orders are being shipped from our Hong Kong warehouse to lessen the tax and duties on our customers there)

NEXT SHIPMENTS

Europe (Holland Warehouse):

*Orders placed before 5/8 will start shipping the week of 8/3.

*Order placed after 5/8 will start shipping early September.

All Asian, Oceania, Middle-East, Africa, Mexico and Central & South American (Hong Kong Warehouse):

*Orders placed before 4/16 should begin shipping out the week of 8/3.

*Orders between 4/17 - 7/15, we currently anticipate shipping your orders in late August, again, pending no unforeseen circumstances.

*Orders after 7/15, we currently anticipate shipping your orders in early September, again, pending no unforeseen circumstances.

US & Canadian (Detroit Warehouse):

*Orders placed between 4/20 and 5/31 you should expect to receive your MAXPRO mid-August.

*Orders placed between 6/1 and 7/15 you should expect to receive your MAXPRO late-August.

*Orders placed between after 7/15 you should expect to receive your MAXPRO early-September, possibly sooner.

Thanks to every one of you for your extreme patience and for your support of our small company trying to do big things in the world of fitness as we pursue better health and fitness for all!

As always if you have any questions do not hesitate to contact us at info@maxprofitness.com or call us at 1-773-GOMAXGO (1-773-466-2946)



July Update
-Posted July 10, 2020

Thank you for your pre order purchase at MAXPRO Fitness. We appreciate your support and are anxious for you to receive your order.

GOOD NEWS!! MAXPRO shipments have started. 
We have received 10 of our 16 container shipments into our global warehouses- which means orders will be shipping to customers starting next week.

The following customers will be receiving a shipping notification with tracking information starting next week:

-All Kickstarter Crowdfunding Pledges from 2019
-All Indiegogo Crowdfunding Pledges from 2019 & 2020
-All US and Canadian Orders received on 4/19/2020 or earlier
-All Asia, Oceania, Mid-East, Africa, & S. American Orders received on 5/17/2020 or earlier
-All European Orders received on 4/16/2020 or earlier

For customers in the above regions who have ordered after the above order dates, we are just waiting for the remaining 6 container shipments to arrive into our warehouses to provide you with delivery information. We will notify you shortly and we apologize for the further delay- COVID-19 is still impacting shipping lanes/timing. Expected delivery timing is late August/early September. 

If you haven’t already, please see our most recent video posted on our site related to “WHAT YOU NEED TO KNOW ABOUT YOUR MAXPRO” to give you the best possible experience when using your new MAXPRO.

For those of you who have not ordered a MAXPRO yet, please note you can reserve yours now for September shipping.

Thank you all for your support and patience during our new product launch. As a newer company, your support has been extremely appreciated.



Store image

Now this is a quality piece of equipment!

The MAXPRO chassis is made from an aerospace-grade aluminum alloy which is necessary to hold the 300-pound max resistance but still allows it to weigh less than 10 pounds.

Its patent pending PowerClutch mechanisms allows you to quickly adjust resistance from 5lbs to 150lbs on each side. The MAXPRO cords have a break strength of over 700 lbs and are made of the same material as the next generation of bulletproof vests.

Our built-in electronics and sensors communicate to our MAXPRO Coaching App to relay details of every rep of every set of your workout. Valuable workout analytics allow you to track your progress over time and help you to meet your fitness goals.

In short, MAXPRO is a very versatile machine, unlike anything on the market before. With the MAXPRO, you can do strength, cardio, plyometrics, suspension, and stretching with the MAXPRO at home or anywhere! 

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